Terms of Service

Terms of Service

Version 2026-04-20. Effective 20 April 2026.

1. Accepting these terms

By creating a FamOwl account, ticking the consent box on sign-up, or continuing to use the app after a terms update, you agree to these Terms of Service and our Privacy Policy. If you don't agree, don't use FamOwl.

2. Who we are

FamOwl is operated by Simon Singh, a sole operator based in New Zealand. General support is at hello@famowl.app. Legal, privacy and terms questions: compliance@famowl.app.

3. Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to register a FamOwl account.
• You must be the parent or legal guardian of any minor whose data you enter into FamOwl (a "kid profile").
• You must provide accurate, current information and keep it up to date.
• You must not use FamOwl if you've previously been banned by us.

Kids never create accounts themselves. Kid profiles exist only inside a parent's authenticated session.

4. Accounts and households

When you sign up, you create an account. Your account can create or join one household — a shared container for missions, rewards, kids, and the rest of the app's content. Households can have multiple parents (a primary and one or more co-parents) and multiple kids (up to the limit of your current subscription tier).

You are responsible for keeping your account credentials safe. Anything done under your account is treated as your action. If you think someone else has got access, email compliance@famowl.app and change your password immediately.

Kid profiles do not have independent credentials — a parent decides when to "switch to a kid profile" on a shared device. We offer an optional parent PIN to gate the switch-back from a kid profile to a parent profile; setting it is recommended.

5. Your kids, your responsibility

When you create a kid profile, you warrant that:

• You are the parent or legal guardian of that child and have the legal authority to consent to our processing of their data.
• You have explained to your child (in age-appropriate terms) what FamOwl does and what information you've put in it.
• You are responsible for any content, mission titles, or rewards that mention the child.
• You are responsible for supervising the child's use of any shared device on which FamOwl is installed.

If you share custody, you confirm you have the other guardian's agreement (if required in your jurisdiction) to add the child to FamOwl. Disputes between co-parents are outside FamOwl's ability to mediate.

6. License to use FamOwl

Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download FamOwl on your devices and use it for personal, non-commercial household management. Your licence ends automatically if you terminate your account or breach these terms.

All intellectual property in the app — code, design, owl branding, copy — is owned by us. Your content (see section 8) remains yours.

You must not reverse-engineer, decompile, remove copyright notices, sell, sublicense, or use FamOwl to build a competing product.

7. Acceptable use

Don't use FamOwl to:

• Harass, bully, or mislead anyone — including your own household members.
• Upload anything illegal, obscene, hateful, sexually explicit, or that depicts harm to a minor.
• Impersonate another person.
• Attempt to access data that isn't yours (other households, other accounts).
• Interfere with the operation of FamOwl — for example, automated scraping, denial-of-service attempts, exploitation of bugs, attempts to bypass paid features.
• Resell or redistribute FamOwl.
• Abuse the AI assistant (e.g. jailbreak attempts, sending spam, extracting the system prompt). We have rate limits and will disable your assistant access if we see repeated abuse.

We don't actively monitor your content, but we reserve the right to remove content or suspend accounts that obviously breach this section.

8. Content you put in FamOwl

Everything you enter — mission titles, reward descriptions, wish text, proof photos, AI prompts, kid display names, avatars — is your content. You keep ownership. You grant us a limited licence to store, process, and display that content as strictly necessary to provide the service to you and your household.

You represent and warrant that you have the rights to everything you upload, including any photos or images of children. Don't upload photos you don't have the right to use.

We may remove content that breaches section 7, that we're legally required to remove, or that a verified IP-rights holder has asked us to remove.

9. The AI assistant — know the limits

FamOwl's AI assistant is a convenience, not a parenting tool. It's powered by large language models routed via OpenRouter to Anthropic, Google, or OpenAI. It can be wrong, outdated, biased, or just weird.

• Always review what the assistant suggests before acting on it — especially mission creation, point adjustments, redemptions, or advice involving your child's behaviour, safety, or wellbeing.
• The assistant is not medical, psychological, legal, financial, or educational advice.
• We are not liable for decisions you make based on assistant output.
• We may disable the assistant without notice if we need to — for pricing, abuse, provider outages, or because a newer model needs review.
• Usage is capped (3/month free, 500/month with 50/day hard cap on premium). Caps can change with reasonable notice.

10. Subscriptions and billing

Free tier

FamOwl's core features — unlimited missions, rewards, calendar, up to 3 kids, activity log — are free. You don't need a subscription to use the app.

FamOwl Premium

FamOwl Premium unlocks: unlimited kids, the AI assistant (beyond the free-tier 3/month sample), wishlist, daily challenge, long-term projects, and custom badge creation.

Pricing and plans

• Monthly: NZD $4.99 / month, auto-renewing monthly.
• Annual: NZD $50.00 / year, with a 30-day free trial the first time you subscribe, auto-renewing annually.

Prices shown in the app are the authoritative figures, displayed in your local currency by Apple or Google. Exchange rates and local tax may cause the actual amount charged to differ slightly.

How billing works

• All subscriptions are processed by Apple (on iOS) or Google Play (on Android) under your existing App Store / Play account. We do not directly handle your payment details.
• For iOS: your Apple ID will be charged at the end of the free trial (if applicable) and at each renewal. You can see the exact charge, and the renewal date, in Settings → [your name] → Subscriptions on your device.
• For Android: billing works via Google Play. You can manage the subscription at play.google.com/store/account/subscriptions.
• Auto-renewal is on by default. Your subscription will automatically renew at the end of each period unless you cancel at least 24 hours before that period ends.

Cancelling and refunds

• You can cancel at any time in Apple or Google's subscription settings. Your premium access continues until the end of the current paid period.
• Refund requests go through Apple or Google directly (Apple: reportaproblem.apple.com; Google: play.google.com/store/account/orderhistory). Apple and Google — not FamOwl — decide whether to grant a refund.
• We will not reimburse you for unused portions of a cancelled subscription, except where required by local consumer protection law.
• Starting a free trial on the annual plan uses up your one-time trial entitlement. If you cancel before the trial ends, you won't be charged.

Price changes

We may change the price of a subscription. If we do, we (or the App Store / Play Store on our behalf) will notify you at least 30 days before the change takes effect. If you don't agree to the new price, you can cancel before the next renewal.

Promotional entitlements

We occasionally grant free or discounted subscriptions (for example: goodwill comps, beta-tester passes, press or advocacy comps). These come with an expiry date we set at the time of grant. We can revoke a promotional entitlement at any time if we reasonably suspect abuse.

11. Changes to the service and these terms

We're actively developing FamOwl. That means we add, change, and sometimes remove features. We'll try not to break paid features without notice, but we reserve the right to modify the service at any time.

We may update these terms. If we change them materially, we'll notify you in-app with a re-consent prompt the next time you open the app, and via email where we have your address. The updated version's effective date is shown at the top of this page. Continued use after the effective date means you accept the new version; if you don't accept, your remedy is to stop using FamOwl and delete your account.

12. Termination

You, terminating your account

You can delete your account at any time from Settings → Legal & privacy → Delete my account. Deletion is immediate and permanent. If you're the sole parent in your household, your whole household (including kid profiles, missions, rewards, photos, activity, everything) is hard-deleted. If you share a household, your personal data is deleted and any content you authored is retained but scrubbed of authorship.

Cancelling a subscription does not delete your account; you can keep using the free tier. To stop using FamOwl entirely, delete your account and uninstall the app.

Us, terminating your account

We may suspend or terminate your account at any time, with notice where practical, if:

• You breach these terms (especially section 5 or 7).
• You use the service in a way that threatens other users' safety or privacy.
• We're legally required to do so (for example, a court order).
• We discontinue FamOwl. We would give at least 60 days notice and refund any prepaid, unused subscription time on a pro-rata basis.

13. Disclaimer of warranties

FamOwl is provided "as is" and "as available", without warranties of any kind, express or implied, to the maximum extent permitted by law. We don't warrant:

• That the service will be uninterrupted, timely, secure, or error-free.
• That bugs will be fixed.
• That AI assistant output will be accurate, appropriate, or fit for any purpose.
• That the service meets your requirements.

Where local law implies warranties we can't disclaim (see section 16), those warranties apply but are limited to the maximum extent permitted.

14. Limitation of liability

To the maximum extent permitted by law:

• In no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or expected savings, arising out of or related to your use of FamOwl.
• Our total aggregate liability to you for all claims arising out of or related to FamOwl is limited to the amount you paid us in the twelve months preceding the claim, or NZD $100, whichever is greater.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law — including fraud, death or personal injury caused by our negligence, or statutory consumer-protection liabilities (see section 16).

15. Indemnification

You agree to indemnify and hold us harmless from any claim, liability, damage, or expense (including reasonable legal fees) arising out of:

• Content you upload to FamOwl, including kid profile data and proof photos.
• Your breach of these terms.
• Your violation of any third-party right, including another parent, guardian, or child's rights.
• Your use of AI assistant output in a way that causes harm or loss.

We'll give you prompt written notice of any such claim and let you control the defence, provided you do so reasonably.

16. Consumer rights (NZ, AU, UK, EEA)

Nothing in these terms excludes, restricts, or modifies rights you have under mandatory consumer-protection laws, including:

• New Zealand: the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where FamOwl is supplied to you as a consumer (not a business).
• Australia: the Australian Consumer Law (Sch 2 of the Competition and Consumer Act 2010), where FamOwl is supplied to you as a consumer.
• United Kingdom: the Consumer Rights Act 2015.
• European Economic Area: the relevant member-state implementations of EU consumer-protection directives.

If our service doesn't meet one of these statutory guarantees, you are entitled to the remedy the law provides — which may be a refund, replacement, or repair — and we'll honour that remedy.

17. Governing law and disputes

These terms are governed by the laws of New Zealand, without regard to its conflict-of-laws rules.

If we have a dispute, try to resolve it with us first by emailing compliance@famowl.app. Most things get fixed with a quick conversation.

If we can't, the courts of New Zealand have exclusive jurisdiction over disputes arising out of or related to these terms — except where applicable consumer-protection law gives you the right to bring proceedings in the courts of your country of residence, in which case you can do that.

There is no arbitration clause and no class-action waiver. You can act individually or as part of a group, as the law of your jurisdiction allows.

18. Miscellaneous

• Entire agreement. These terms, together with the Privacy Policy and any in-app consent documents you accept, are the entire agreement between you and us.
• Severability. If any part of these terms is unenforceable, the rest remain in effect.
• No waiver. Our not enforcing a right doesn't waive it.
• Assignment. You can't assign your rights under these terms without our written consent. We can assign ours (for example, in a business sale) on reasonable notice.
• Force majeure. We're not liable for delays or failures caused by events beyond our reasonable control (internet outages, cloud-provider failures, government action, war, pandemic).
• App Store rules. If you downloaded FamOwl from the Apple App Store, the Apple "Licensed Application End User License Agreement" additionally applies between you and Apple; Apple is a third-party beneficiary of these terms and can enforce them. If you downloaded it from Google Play, Google's Terms of Service apply in addition.

19. Contact

• General support: hello@famowl.app
• Legal, privacy, terms questions: compliance@famowl.app